Frequently asked questions
Do you offer personalised gifts?
Yes, we offer a range of personalised gifts. On Amazon, some items include personalisation options
in the listing, while others provide personalisation instructions in the product description. We
check the details, and if anything is unclear we will contact you before it is produced.
How do I provide personalisation details?
If the listing does not offer personalisation fields during checkout, you can still provide details
using one of these methods:
-
During checkout, use Amazon's Gift message box to enter your
personalisation. Amazon may require a "From ..." line, we normally ignore that unless you ask us
to include it.
-
After checkout, message us using Amazon's Contact seller /
Message the seller option and include your personalisation.
-
If we have not received your personalisation, we will contact you to request it
before anything is produced.
Whichever method you use, we will work with you to make sure the personalisation is exactly as you
want it.
Read our full personalisation guide.
How do I order?
All purchases are currently made through Amazon. Use the "Browse our Amazon shop" button above,
choose your item and options, then checkout securely via Amazon.
Where are you based?
We are based in Hersden, near Canterbury in Kent, and we serve customers across the UK.
Can I contact you with a question before ordering?
Yes. Email us at postmaster@trulymadlydeeply.biz
or call 01227 713576.
